Q
How to confirm the Product Quality before placing orders?
A. We can provide you with a COA specifying our standards (tested by HPLC, UV, GC, or TLC, etc.).
B. Free samples can be sent to verify product quality prior to placing an order.
C. If you have custom specification requirements, we can tailor the product to meet your exact approval.
Q
What are the Sample and MOQ policies?
A. We offer 10-20g complimentary samples; customers are only responsible for the shipping cost, or you may arrange your own courier collection.
B. Standard minimum order quantity (MOQ) is 1 kg.
Q
What are the delivery lead times and shipping methods?
A. Order dispatch is within 3 working days following payment confirmation.
B. Sample transit takes 5-10 days via FedEx, EMS, UPS, or TNT. Bulk shipments take 5-8 days by Air freight or 20-35 days by Sea freight.
Q
How do I place orders and make payment?
A. A Proforma Invoice including our corporate banking details will be issued upon order confirmation.
B. We support payment via T/T (Bank Transfer), Western Union, PayPal, or Escrow.
Q
What specifications and packaging options are available?
Our ginger extract powder is available in standard 1%, 5%, 10%, and 20% Gingerols specifications. Products are securely packed in food-grade drums and sealed containers to protect purity during bulk distribution.
Q
What are the recommended storage conditions and shelf life?
Store in a cool, dry, and well-ventilated area away from direct moisture and heat. Under recommended conditions, our ginger extract maintains optimal stability and shelf life for extended commercial use.