Q: How to confirm the Product Quality before placing orders?
A. We can provide you COA with specification standard (tested by HPLC, UV, GC or TLC etc.)
B. Free samples could be sent to check the product quality before ordering.
C. If you have special requirement on the product, we may customize it according to your requirement until to your approval.
Q: What are the terms for Samples & MOQ?
A. We could provide 10-20g free samples, but the shipping cost should be on the customers' account. You can either pay the shipping cost or arrange a courier to collect the samples.
B. MOQ is 1kg .
Q: How about delivery time and shipping options?
A. Delivery lead time: within 3 working days after get the payment.
B. Samples: please expect 5-10 days by FedEx, EMS, UPS, TNT. Bulk orders: please allow 5-8 days by Air, 20-35 days by Sea.
Q: How to start orders or make payments?
A: Proforma invoice will be sent first after confirmation of order, enclosed our bank information.
B: Payment by T/T, Western Union or Paypal or Escrow(Alibaba).
Q: What is the recommended storage condition and shelf life?
Keep the product in a cool, dry place away from moisture and direct sunlight. It has a stated 2-year shelf life under proper storage conditions.
Q: Can you support customized ingredient specifications?
Yes, backed by our independent R&D team and academic partnerships, we can evaluate and fulfill special product customizations based on your specific requirements.