Q
How to confirm the Product Quality before placing orders?
A. We can provide you COA with specification standard (tested by HPLC, UV, GC or TLC etc.)
B. Free samples could be sent to check the product quality before ordering.
C. If you have special requirement on the product, we may customize it according to your requirement until to your approval.
Q
Can I get free samples and what is the sample policy?
We could provide 10-20g free samples, but the shipping cost should be on the customers' account. You can either pay the shipping cost or arrange a courier to collect the samples.
Q
What is the Minimum Order Quantity (MOQ)?
MOQ is 1kg.
Q
How about delivery lead time and transportation methods?
A. Delivery lead time: within 3 working days after get the payment.
B. Samples: please expect 5-10 days by FedEx, EMS, UPS, TNT.
Bulk orders: please allow 5-8 days by Air, 20-35 days by Sea.
Q
How to start orders or make payments?
A: Proforma invoice will be sent first after confirmation of order, enclosed our bank information.
B: Payment by T/T, Western Union or Paypal or Escrow(Alibaba).
Q
What quality standards and production requirements are followed?
Production is conducted in strict accordance with GMP standard requirements of production safety. We strictly monitor product quality, pursue excellence, and focus on providing reliable quality and technical support.